E-Commerce Platforms

Overview

Malaysia has one of the highest e-commerce adoption rates in Southeast Asia. Major platforms offer wide product ranges and frequent sales.

Major Platforms

Shopee:

• Largest marketplace
• Frequent sales (9.9, 11.11)
• ShopeePay integration
• Free shipping vouchers

Lazada:

• Alibaba-backed
• LazMall for authentic brands
• Lazada Wallet
• Regular sales events

TikTok Shop:

• Social commerce
• Live shopping
• Growing rapidly
• Integrated with TikTok

Smart Shopping Tips

Before Buying:

• Check seller rating (4.5+ recommended)
• Read product reviews with photos
• Compare prices across platforms
• Check return policy
• Verify product authenticity

During Sales:

• Prepare vouchers in advance
• Add items to cart early
• Be ready at sale start time
• Popular items sell out fast

Payment Options

Avoiding Scams

• Never deal outside platform
• Don't click suspicious links
• Verify seller authenticity
• Too-good prices are red flags
• Use platform payment protection

Returns and Refunds

1. Report issue within return period
2. Provide photos/videos as evidence
3. Wait for seller response
4. Escalate to platform if needed
5. Return item if required
6. Refund processed to original payment

Important Contacts

• Shopee: In-app support
• Lazada: In-app support
• Tribunal Consumer: 03-8911 1299