Back to Section 7
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Section 7: Rights and Consumer Protection

Data Privacy and PDPA

Your personal data protection rights

What is PDPA?

PDPA (Personal Data Protection Act) protects your personal information. Companies must handle your data properly.

Your rights:

  • ✅ Know what data is collected
  • ✅ Access your data
  • ✅ Correct wrong data
  • ✅ Withdraw consent
  • ✅ Request data deletion

What is personal data?

  • Name, IC number
  • Phone number, address
  • Email address
  • Bank account details
  • Photos, fingerprints

Company obligations:

  • Get your consent before collecting
  • Use data only for stated purpose
  • Keep data secure
  • Not share without permission

If your data misused:

  1. Complain to company first
  2. If unresolved, report to PDPA department
  3. Can claim compensation

Important numbers:

  • PDPA Department: 03-8883 4000
  • Website: pdpa.gov.my

Frequently Asked Questions

Can I request company to delete my data?
Yes, under retention principle. However, some data must be kept by law (e.g., financial records for 7 years).
Does PDPA apply to all organizations?
PDPA applies to commercial transactions. Government agencies and personal/household data exempted.
How long does company have to respond to data request?
21 days from request. Can be extended with notice.
Can I claim compensation for PDPA violation?
Yes, you can sue for damages resulting from PDPA violations. File complaint with PDPA Department first.

Last updated: March 2026

Disclaimer: This guide provides general information only. Always verify with official sources for the most current information.