Back to Section 7
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Section 7: Rights and Consumer Protection
Scam Prevention and Reporting
Protecting yourself from scams
Common scams in Malaysia:
Scammers use many tricks to steal your money. Know the signs to protect yourself.
Types of scams:
- 📞 Phone scams (Macau scam)
- 💬 WhatsApp scams ("Hi, this is your friend")
- 📧 Email scams (phishing)
- 🛒 Online shopping scams
- 💰 Investment scams (get rich quick)
- 🎣 Romance scams
Red flags:
- ❌ Urgent requests for money
- ❌ Too good to be true offers
- ❌ Requests for OTP/passwords
- ❌ Unknown callers claiming to be officials
If you suspect scam:
- Don't send money
- Don't share personal info
- Verify independently
- Report to authorities
Important numbers:
- NSRC (scam report): 15999
- Police: 999
- Bank fraud: Call your bank immediately
Frequently Asked Questions
I sent money to a scammer. Can I get it back?
Contact bank IMMEDIATELY. If reported quickly, bank may freeze recipient account. Recovery not guaranteed but faster action increases chances.
How do I verify if caller is really from bank?
Hang up. Call bank's official number (from card/website). Never use number provided by caller.
Is it worth reporting small scam amounts?
Yes, report all scams. Small amounts add up. Your report helps authorities track scam patterns and catch criminals.
Can I track scammers myself?
No, leave investigation to authorities. Confronting scammers can be dangerous. Report and let professionals handle it.
Last updated: March 2026
Disclaimer: This guide provides general information only. Always verify with official sources for the most current information.