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Section 5: Government Services
MyDigital ID and eKYC
Digital identity verification for online services
What is MyDigital ID?
MyDigital ID is your digital identity for accessing government and private services online.
What is eKYC?
eKYC (electronic Know Your Customer) is digital identity verification. It lets you verify your identity online without visiting offices.
What you can do:
- ✅ Access government services online
- ✅ Open bank accounts online
- ✅ Sign documents digitally
- ✅ Verify identity for online services
How to get MyDigital ID:
- Download MyDigital app
- Register with IC number
- Verify identity (face scan)
- Create password
- Start using
Is it safe?
- ✅ Yes, government-grade security
- ✅ Encrypted data
- ✅ Only you can access
Important numbers:
- MyDigital Helpdesk: 03-8000 8000
- Website: mydigital.gov.my
Frequently Asked Questions
Is MyDigital ID mandatory?
No, it's optional. You can still use physical documents and in-person verification. But MyDigital ID makes online services more convenient.
Can I use MyDigital ID for everything?
Not yet. Adoption is growing. Check if the service you want to use accepts MyDigital ID authentication.
What if I lose my phone with MyDigital ID?
Report immediately via helpdesk. Your account can be suspended and reactivated on new device with identity verification.
Is MyDigital ID accepted by banks?
Many major banks now accept MyDigital ID for eKYC. Check with your bank for specific services.
Last updated: March 2026
Disclaimer: This guide provides general information only. Always verify with official sources for the most current information.