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Section 1: Safety and Emergencies

Reporting Scams (NSRC, CCID, Cyber999)

How to report online scams, fraud, and cybercrime

What is a scam?

A scam is when someone tricks you to steal your money or personal information. Scammers often contact you by phone, message, or email pretending to be from banks, government offices, or companies you trust.

Common scams in Malaysia:

📞 Phone scams: "Your bank account is compromised"
💬 WhatsApp scams: "Hi, this is your old friend"
📧 Email scams: "You won a prize! Click here"
🛒 Online shopping scams: Fake online stores
💰 Investment scams: "Get rich quick" schemes
🎣 Phishing: Fake websites that look real

If you think you've been scammed:

Stop all contact with the scammer immediately
Do NOT pay any more money
Report to NSRC: Call 15999 or visit nsrc.mcmc.gov.my
Report to police: Make a police report at your nearest station
Contact your bank: If you shared bank details

Important numbers:

NSRC Hotline: 15999 (24/7)
Police Emergency: 999
Cyber999 (MCMC): 1-800-888-999
Bank Negara: 1-300-88-5465

How to protect yourself:

Never share OTP, TAC, or passwords with anyone
Check website URLs carefully (look for https://)
Don't click on suspicious links
Verify calls by calling the official number back
Install scam blocker apps

Overview

Cybercrime and online scams have become increasingly sophisticated in Malaysia. The National Scam Response Centre (NSRC), Commercial Crime Investigation Department (CCID), and Cyber999 work together to combat online fraud and help victims recover losses.

Common Types of Scams in Malaysia

Scam Type	How It Works	Red Flags
Macau Scam	Caller claims to be from bank/police, says account compromised	Urgency, requests for OTP/TAC, transfer to "safe account"
Love Scam	Romantic relationship online, then asks for money	Never meets in person, sob stories, investment opportunities
E-Commerce Scam	Fake online store, products never delivered	Prices too good, no physical address, new social media page
Investment Scam	Promises high returns with low risk	Guaranteed returns, pressure to invest quickly, unregistered company
Phishing	Fake emails/websites stealing login details	Suspicious URLs, spelling errors, urgent action required
WhatsApp Scam	"Hi, this is your old friend" then asks for money	Unknown number, vague messages, urgent money requests

How to Report a Scam

Step 1: Report to NSRC (National Scam Response Centre)

Call 15999 (24/7 hotline) or visit nsrc.mcmc.gov.my
Provide details: scammer's phone number, bank account, social media profile
NSRC will coordinate with banks to freeze scammer's accounts
Get a reference number for your report

Time is critical: Report within 24 hours for best chance of recovering funds.

Step 2: Make a Police Report

Visit your nearest police station
Bring all evidence: screenshots, chat logs, transaction records
Provide the NSRC reference number
Get a copy of the police report for insurance/bank claims

Step 3: Report to MCMC (for telecom/internet scams)

Visit aduan.skmm.gov.my
Or call 1-800-888-999 (Cyber999)
Report scammer's phone number, website, or social media account

Step 4: Contact Your Bank

Call your bank's fraud hotline immediately
Request to freeze your account if you shared details
Change all passwords and PINs
Monitor your statements for suspicious transactions

Evidence to Keep

📱 Screenshots of all conversations
📞 Call logs and phone numbers
💳 Bank transfer receipts and statements
📧 Email headers and content
🔗 URLs of fake websites
👤 Scammer's profile pictures and social media links
📝 Any other relevant documentation

Prevention Tips

Phone Scams:

Hang up immediately if caller asks for OTP/TAC
Verify by calling the official number yourself
Install scam blocker apps (Truecaller, Hiya)
Register with DND (Do Not Disturb) list

Online Shopping:

Check seller reviews and ratings
Use escrow services (Shopee, Lazada buyer protection)
Verify physical address and contact number
Be wary of prices that are too good to be true

Investment:

Check if company is registered with Securities Commission
Verify with Bank Negara Malaysia
Never invest based on social media ads alone
Remember: high returns = high risk

Important Numbers & Resources

NSRC Hotline: 15999 (24/7)
NSRC Website: nsrc.mcmc.gov.my
Police Emergency: 999
CCID (Commercial Crime): 03-2031 9999
Cyber999 (MCMC): 1-800-888-999
MCMC Aduan: aduan.skmm.gov.my
Bank Negara: 1-300-88-5465 (BNMTELELINK)
SC Investor Alert List: sc.com.my (check unregistered companies)

Can I Get My Money Back?

Recovery depends on how quickly you report:

Within 24 hours: High chance if funds haven't been withdrawn
24-72 hours: Moderate chance, depends on investigation
Beyond 72 hours: Lower chance, but still report for statistics and prevention

Banks will investigate and may refund if you followed security protocols and reported promptly.

Frequently Asked Questions

I transferred money to a scammer. Can I get it back?

Report to NSRC (15999) and your bank IMMEDIATELY. If reported within 24 hours and the funds haven't been withdrawn, there's a good chance of recovery. The bank will investigate and may refund if you followed security protocols.

The scammer has my IC number. What should I do?

Make a police report immediately. Monitor your credit report through CCRIS. Alert your bank to watch for suspicious activity. Consider filing a report with JPN if you suspect identity theft.

I received a suspicious call but didn't transfer money. Should I still report?

Yes! Report to NSRC (15999) or MCMC Aduan. This helps authorities track scam patterns and warn others. Block the number on your phone.

How do I check if an online store is legitimate?

Check for: physical address, phone number, customer reviews, social media presence, and secure payment methods. Search the store name + 'scam' online. Use platforms with buyer protection (Shopee, Lazada) instead of direct transfers.

Can I report scams anonymously?

Yes, MCMC Aduan allows anonymous reports. However, providing your contact details helps authorities follow up if they need more information. NSRC reports require your details for bank coordination.

Last updated: March 2026

Disclaimer: This guide provides general information only. Always verify with official sources for the most current information.